Phone-order and mail-order businesses handle larger tickets, repeat buyers, and a higher natural chargeback exposure than most retail accounts. We add intelligence and backup to every inbound call — so disputes get caught before they’re filed.
MOTO transactions carry higher chargeback risk by nature — the card isn’t present, and disputes are harder to fight without documentation. DescriptorGuard gives you a recorded, transcribed record of every customer call linked to a transaction. When a dispute comes in, you have the documentation to fight it.
Our keyword and emotion-detection alerts also flag calls where a customer sounds confused or frustrated — before they hang up and call their bank.
A wholesale distributor taking $400k/month in phone orders had a 2.1% chargeback rate — above the standard threshold and heading toward processor review. After activating DescriptorGuard and 24/7 backup call handling, disputed transactions dropped 42% in 90 days. The distributor kept their existing processor relationship and avoided an account hold.